Support

Can I use my Android tablet to browse the Irotras Productions website ?

Yes, you can use your Android tablet. You may not see the videos of the site depending on the version of Android and the web browser you use.

How do I pay for my order?

Three payment methods are offered during the finalization of the order. You can pay with PayPal using your PayPal account or a credit card. You can pay with a bank transfer. You can pay with a check from a French bank only (non-French bank checks are not accepted). The specific informations for a payment by bank transfer or by check are given at the time of the payment.

When will my order be prepared ?

Your order will be prepared as soon as your payment is recorded. For a payment with PayPal, the payment is recorded as PayPal notifies us of it. For a payment with a bank transfer, the payment is recorded when it appears on our electronic bank statement. For a payment with a check, the payment is recorded on receipt of it. Once your order has been prepared and as soon as possible, we will ship your Blu-ray or DVD movies or we will inform you of the availability of your digital movies downloads.

When will I receive my Blu-ray or DVD movies order ?

We will ship your Blu-ray or DVD movies by parcel post as soon as possible after your payment is recorded your order is prepared. Our usual delivery time is 5 working days for France and the European Union.

What is the required video equipment to play a 3D format Blu-ray movie ?

Playing a 3D format Blu-ray movie requires a Blu-ray player connected to a 3D TV with an HDMI cable and 3D glasses. This video equipment must be compatible with the “side by side 3D” format.

With which devices can I buy a digital movie ?

You can buy a digital movie with any device equipped with a Web browser.

When will I be able to download my digital movies order ?

We will inform you of the availability of your digital movies downloads as soon as possible after your payment is recorded and your order is prepared.

How can I download the digital movie that I purchased ?

Once your order is validated, you can download the digital movie that you purchased from the “My Account” page of the Irotras Productions Web site or from the email sent by Irotras Productions stating that your order is finished. On the “My Account” page, use the link(s) which is/are present in the “Downloads” section. In the email, use the link(s) which is/are present in the list of the purchased products.

Can I download a digital movie with my iPad ?

No. You can’t download a digital movie with an iPad. To download a digital movie, use a PC or Mac computer.

With which devices can I play a 2D digital movie ?

You can play a 2D digital movie with any device equipped with a video playback software compatible with the MPEG-4 AVC (H.264) format.

With which devices can I play a 3D digital movie ?

You can play a 3D digital movie from a PC or Mac computer or from a media player connected with an HDMI cable to a TV compatible with the “side by side” 3D format. The PC or Mac computer or the media player must be equipped with a video playback software compatible with the MPEG-4 AVC (H.264) format. Set the 3D reception of the TV on the “side by side” 3D format at the beginning of the playing.

Can I download a 2D digital test movie that would allow me to verify that I can read your 2D digital movies with my devices ?

Yes. You can download this free 2D digital test movie (Right click and Download the file) to verify that you can read our 2D digital movies with your devices.

Can I download a 3D digital test movie that would allow me to verify that I can read your 3D digital movies with my devices ?

Yes. You can download this free 3D digital test movie (Right click and Download the file) to verify that you can read our 3D digital movies with your devices.

How can I view a digital movie on my iPad ?

To view a digital movie on your iPad, copy it into your iTunes Library and then sync it. So you can view it from the Videos app.

If you want to use another app to view a digital movie, refer to its user guide to discover the methods it proposes to receive a movie from your computer.

Are your digital movies protected by a Digital Rights Management (DRM) technology ?

No, our digital movies are not protected by a Digital Rights Management (DRM) technology. Therefore you can download or copy them freely on all the devices you own for viewing in a family environment (family and friends).

Can I give a copy of a digital movie that I purchased to a friend or an acquaintance ?

No, you are not allowed to broadcast a digital movie that you purchased. It musn’t be copied to a device you don’t own for viewing outside the family environment (family and friends). Piracy hurts the artistic creativity.